SupportX
Customer Support
2 Months
4
Overview
SupportX, engineered by Codevally, is an autonomous, enterprise-grade AI support agent designed to revolutionize customer service operations. We developed this solution specifically to tackle the challenge of high customer query volume and the need for instant, accurate responses across demanding sectors, including E-commerce, SaaS, Fintech, and Real Estate in the UAE and globally.
The core technology relies on advanced RAG (Retrieval-Augmented Generation) and Vector Database architectures, ensuring the agent provides hyper-contextual and reliable answers, dramatically surpassing the performance of traditional chatbots. SupportX is multichannel, capable of handling customer queries via web chat, WhatsApp, and voice calls, while simultaneously automating ticket generation and seamlessly integrating with existing CRM and lead systems.
The result is a powerful system that significantly reduces the human support team's workload by 70–80%. SupportX delivers 24/7, high-quality engagement, enabling our clients to elevate their customer experience and scale their operations without scaling costs.
Developing SupportX: Autonomous AI Customer Support with RAG
01. Strategy & Architecture
We lay the foundation by analyzing data requirements and user intent. We design a scalable system architecture that ensures seamless data flow, security, and alignment with business KPIs.02. Core Engineering & Logic
We develop the backend algorithms and intelligent logic that power the platform. We focus on writing clean, efficient code to handle complex calculations, automation, and dynamic content delivery.03. Integration & Deployment
We integrate the core system with user interfaces and third-party APIs. The final product undergoes rigorous performance testing to ensure speed, responsiveness, and a flawless user experience.